Ketch ID

You can return any item to us within 10 days of receiving your purchase. The item must be unused and undamaged. The buyer is responsible for all return shipping costs.  Returns can be sent to the address below using your preferred shipping method.

BIG Adventures LLC

Attn: RETURNS (PUT YOUR ORDER # HERE)

210 Old Airport Rd         

Fletcher, NC 28732

Refunds are processed within 2-3 business days once the item has been  received and inspected.  

To save on shipping costs, you are welcome to bring the item right back to our factory store in Fletcher, NC. If you are interested in making a return or exchange, forward your emailed order confirmation to us at support@nativewatercraft.com with your request.